Customer Privacy Notice
What information is being collected?
Customer names, postal addresses, email addresses, telephone numbers and vehicle details
Who is collecting it?
Office staff and technicians
How is it collected?
By phone, in person or by email
Why is it being collected?
To enable us to carry out our work as efficiently as possible and to keep the customer updated with progress as work is carried out
To invoice and send estimates
To send reminders for MOTs, brake fluid services and airconregas servicing
How will it be used?
Held manually in the diary in reception
Held electronically in SAGE our garage software program
Held electronically in SAGE, our accounting software
Held manually on job cards
Who will it be shared with?
When is it disposed of?
All job cards are securely destroyed if the last invoice date for the vehicle was over 2 years ago
All customer details except name are deleted from SAGE if the customer has not been invoiced for over 3 yearsAll customer details are deleted from SAGE after 7 years
(to comply with HMRC requirements).